Quality

Quality

For us, Quality comes first. We work with a plan. Our processes begin with an in-depth knowledge of the clients’ requirement. This insistence on a holistic understanding makes us well-placed to deliver the best. Our quality pyramid consists of the Top Management, Project Teams and Quality Assurance Team to achieve a high standard of quality and deliverance without compromising on deadlines. Our Focus towards Continual Service Improvement is to continually align and re-align IT services to the changing business needs by identifying and implementing improvements to IT services that support business processes.

Strategy to improve service quality

Internal and External Research
What our Customers Really want from our Service & Create Value
Listening to what Customers and Employees feel about Performance
Improve the Technical Service Quality as well as Functional Service Quality
Evaluation of Performance
Action
Monitoring
Improvement
Motivation
Internal performance analysis
Customer satisfaction analysis

Quality Policy

Kalyani Technologies Limited is committed to Total Customer Satisfaction.

We shall strive to:

Respond to the market dynamics, customer expectations by continuously improving our services. Ensure that technology, manpower and infrastructure is on par with the highest standards in order to meet the ever-changing demands of the customers. Continually comply with the requirements of ISO 9001:2000. This policy reflects our dedication to value-added continual improvement.

Independently Certified

ISO 9001:2008 by DNV
ISO 27001:2005 by BSI for Our services at Bharat Forge Ltd.